A Message on Delays on Delivery

Alice on May 22nd 2020

Due to the daily changing impact of COVID-19, and government regulations shipping carriers such as DHL, EMS, FedEx, UPS, USPS and Aramex are severely impacted for parcel pickups and delivery on time. It's been a difficult few months due to all the uncertainty COVID-19 has caused however we are still here and continue strive to add more smiles to our customers during such strange times. We want to touch base on DHL specifically, once your order has been shipped you will receive a shipping confirmation email to the email you've provided. It is critically important to double check that your email is correct, its additionally important to provide a correct shipping address, and mobile number because shipping carrier may need to contact you regarding delivery . In most cases when your order is shipped your order along will many other will be picked up from our warehouse and be in transit to the service are for transport which in the case currently is Saudi Arabia and no longer Hong Kong as they have recently stopped parcel pick ups. So with this considered do allow a few days before you will see your tracking number updates or your parcel in transit rather and the recommended time is 7-14 days as DHL is still experiencing high volume of parcels. Some parcels may be picked up earlier than others based on the destination service area country. So if your tracking number still shows "Shipment information received" no worries you parcel is either still in transit to the DHL service area or awaiting pickup from the storage warehouse in that service area and not stuck or lost . See the following attachments as a guide for shipments that are either still in transit or shipments that have been picked up. We actively monitor all the shipments daily and our top priority is to ensure that your order arrives sooner than later. If you have any questions do always contact us before you order or after you've placed your order we will be more than pleased to assist you.